Hellopeter
Share Your Experience
JC
Jane C

1 reviews | Active since Oct 2015

31 Jul 2019, 03:00

Pension fund not paid yet.. Sanlam dragging it's feet

I left my job in June the 15th. I still haven't been paid my pension fund money from Sanlam. I need urgent assistance and payment. I'm getting tired of waiting. My life is out of control. Don't you people care what people go through after losing their jobs? I need payment ASAP

0
Replies (8)
Sanlam
Sanlam's reply31 Jul 2019, 05:25
Official
Dear Thulisile

We acknowledge receipt of your complaint and will investigate it urgently.

Kind regards
Sanlam Client Relations
Sanlam
Sanlam's reply31 Jul 2019, 14:37
Official
Dear Thulisile

We received the below feedback.

We contacted the complainant and informed her that we did not receive the claim forms, she needs to follow up with her employer for those. We have also requested the CRM to check with the employer.

We trust this resolves your complaint.

Regards

Client Relations

JC
Jane C's update31 Jul 2019, 15:24
Reviewer Update
Well its not resolved yet if payment is not done. I will follow up and update my review once payment is done. Thanks!
Sanlam
Sanlam's reply31 Jul 2019, 16:00
Official
Noted 

Regards

Client Relations
JC
Jane C's update03 Aug 2019, 16:45
Reviewer Update
Hi, my employer confirmed yesterday (Friday the 2nd of August at 12pm) that my claim was submitted through to Sanlam. May you please assist in attending to it urgently. Thank You!
JC
Jane C's update03 Aug 2019, 16:46
Reviewer Update
In 2 August at 12pm
Sanlam
Sanlam's reply05 Aug 2019, 08:19
Official
Dear Thulisile

We note your reply and asked the relevant to respond with feedback.

Kind regards

Client Relations
Sanlam
Sanlam's reply14 Aug 2019, 08:18
Official
Good day Thulisile

We were informed that a consultant has tried to contact you to confirm the finalization.  We will be closing the case on the Hello Peter platform. 

We value you as our client.

Regards
Client Relations