Pension fund not being paid

Very disappointed with Sanlam. I’ve been waiting months for my claim, and only get updates when I follow up. No clear timelines, just “in progress.” No updates unless I call Sanlam.

"Kindly note that your claim is currently in progress bank validation process completed. your claim is waiting for the specialist to check for all contributions for receipting."

The month is almost over , when will I be paid? This delay is unacceptable.