Pension Fund Claim Not Paid out

I am highly disappointed by the service received from Sanlam.I submitted my pension fund claim on the 04 January 2019 and a someone form Sanlam contacted me 30 January 2019 confirming my details and how payment will be made , they advised that the payment will be made the following week (first week of February) .It's been 6 weeks.Up to date I still have not received any payment to my account. The call centers are no help getting through to them Is the biggest drag .I have sent e-mails to client services and to where my claim documents where sent and have not received any feedback or correspondence.This extremely inconveniencing.I can not understand how taking peoples money and keeping it is done with a smile ,so much pride and integrity...however getting your money paid out is a problem,when this is what they stand for an promise.