1 reviews | Active since May 2022
Pension fund claim
It has been five months since Sanlam has been taking me up and down with my claim. I left my job last year August 2020, up until this day the 20th of September 2021 i haven't received even a penny of my money which i am entitled too... Instead each and every single week they keep on asking for the same documents but no results or solutions to the problem. I consistently keep on submitting sane required documents but no release of the money. I always wake up to the famous message which i quote "We confirm that Sanlam has completed processing your benefit claim. Payment should appear in your bank account with 5 working days", but it has been two months receiving same message every week. I cannot keep on calling Sanlam each and every day chasing for the claim with different consultants!! Just because they don't capture my documents to their system!!! I am not sure if i should personally point straight to the head office to get this matter resolved?
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
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Regards,
Client Relations
We cannot trace any record with the ID number provided, please provide us with your membership number in the private field for investigation.
Regards,
Client Relations