Pension claims policy

Good day, On Wednesday 5 December 2018 my mother made a pension claim with assupol branch at maponya mall and received sms that the money will clock in within 48hrs. We went back to the branch on the 7 December 2018 notifying the team that the claim money has not been processed. The branch at maponya mall sent an email to Pretoria office to process the payment quick because we been waiting and needing the money so the body of my late grandmother be released and we pay buses but assopul failed us dismally as their finance unit did not process payments in time and last minute on the 7 December 2018 around 18:00 they deposited quarter of the claim policy money and not full amount. During this hard times my family had to opt for loan in order to make the funeral preceding go well so my grandmother be sent off properly. To tell the honest truth I wouldn't recommend anyone to join this life cover as they do not have a sense of urgency but come monthly debit order they receive their money well. I'm so really disappointed in the service we received. Assupol must make sure that my mother recieve full amount of claim to pay off debit with interest. We buried our grandmother today without the help of assupol always remember that..