MK
MYBABY K

1 reviews | Active since Jul 2011

28 May 2025, 10:27

Peace chomiee BYE >..you lost a member

Definitely a NO NO ,would not recommend assupol ever something is off or drastically changed here ( underwriters /or internal )

I claimed for a late relative and received some of the money NOT all payouts at the time only a month after queries and inquiries ... so what is the use of taking a policy for unforseen times then you get it a month later

Thankfully I don't have any other policy and am not intending to take one but yeah I learned You never know what you buying until Claim time ! kudos ! peace chomie! eventually they paid ... am sorted BUT very demotivated with them as it still does not add up the amount paid , they keep saying sorry like they know an inside problem ...

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Replies (1)
Sanlam
Sanlam's reply28 May 2025, 10:56
Official
Good day Ms Khumalo, thank you for your review. We refer to your complaint number C*** in which we addressed the delayed payment and confirmation of the additional payment. I sincerely apologise again for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this. Regards, Assupol Complaints Manager