FF
Fanie F
1 reviews | Active since Nov 2013
14 Nov 2024, 21:22
Payout pending
My provident fund withdrawal was submitted 6 weeks ago. I've sent numerous WhatsApp texts to Sanlam, sent numerous emails with no response, made numerous calls until airtime ran out just to follow-up on my claim. Getting some assistance from Sanlam is a nightmare and the customer service in non existent. I just want my money to be paid and transfer whatever retirement fund monies to my current provident fund administrator. I honestly don't trust Sanlam with my money anymore
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
15 Nov 2024, 07:41Good morning Fanie
We are sorry to learn of your negative service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply15 Nov 2024, 07:41
Official
Good morning Fanie
We are sorry to learn of your negative service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
15 Nov 2024, 07:42Hello Fanie
Please provide us with your ID number.
On receipt of it, we will arrange for urgent assistance from Sanlam Corporate.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Please provide us with your ID number.
On receipt of it, we will arrange for urgent assistance from Sanlam Corporate.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply15 Nov 2024, 07:42
Official
Hello Fanie
Please provide us with your ID number.
On receipt of it, we will arrange for urgent assistance from Sanlam Corporate.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Please provide us with your ID number.
On receipt of it, we will arrange for urgent assistance from Sanlam Corporate.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Best regards,
FF
Fanie F's updateReviewer Update
21 Nov 2024, 21:22ID ***
FF
Fanie F's update21 Nov 2024, 21:22
Reviewer Update
ID ***
Sanlam's replyOfficial
22 Nov 2024, 08:12Good day Fanie
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply22 Nov 2024, 08:12
Official
Good day Fanie
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
27 Nov 2024, 09:33Good morning Fanie
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 Nov 2024, 09:33
Official
Good morning Fanie
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Regards
Sanlam Client Care
Best regards,