Payout date not honoured

SANLAM PROMISED TO PAYOUT MY LUMPSUM ON 11.04.2016. THAT DIDNT HAPPEN AND I CALLED ON 12.04.2016 AND A LADY BY THE NAME OF MARIETTE THAT THERE WAS AN ERROR ON THEIR SIDE AND THAT MONEY WOULD BE IN MY ACCOUNT ON 14.04.2016. NOTICING THAT MONEY WAS NOT IN MY ACCOUNT I CALLED AND SPOKE TO FAIZEL AND THAT'S WHERE THE RUNAROUND BEGAN. I SPENT 20 MINUTES ON THE PHONE BECAUSE HE WOULD KEEP PUTTING ME ON HOLD... I WAS ALSO TOLD THAT MONEY WILL BE IN MY ACCOUNT BY 18.04.2016, TO WHICH I SAID I'M NOT ACCEPTING. WHEN I CALLED BACK GARRY TOOK MY NUMBER AND SAID THE MANAGER WILL CALL ME AROUND 10:00 AM. AT ELEVEN NO ONE CALLED ME AND I CALLED BACK AND EVENTUALLY SPOKE TO MELANIE AND SHE TOLD ME FLAT OUT THAT SHE CANT HERAR WHAT I'M SAYING AND I WAS VERY ANNOYED AND HUNG UP ON HER.