ZA
Zenobia A
1 reviews | Active since Sept 2020
07 Nov 2024, 17:38
Payment time frames and Follow Ups on overdue claim payments
Hi. Please tell me how long an Annuity TwoPot claim takes . Is 21 working days normal time frame. And is it okay for Administrators to get agitated or unfriendly when members call in to follow up? I think the capacity and volumes are no longer acceptable excuses.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
07 Nov 2024, 17:41Good day Zenobia
We are sorry to learn of your poor service experience and will be sending you a Private reply.
RegardsSanlam Client Care
We are sorry to learn of your poor service experience and will be sending you a Private reply.
RegardsSanlam Client Care
Sanlam's reply07 Nov 2024, 17:41
Official
Good day Zenobia
We are sorry to learn of your poor service experience and will be sending you a Private reply.
RegardsSanlam Client Care
We are sorry to learn of your poor service experience and will be sending you a Private reply.
RegardsSanlam Client Care
Sanlam's replyOfficial
08 Nov 2024, 07:43Good day Zenobia
Thank you for the information. We have referred your complaint to Sanlam Life.
RegardsSanlam Client Care
Thank you for the information. We have referred your complaint to Sanlam Life.
RegardsSanlam Client Care
Sanlam's reply08 Nov 2024, 07:43
Official
Good day Zenobia
Thank you for the information. We have referred your complaint to Sanlam Life.
RegardsSanlam Client Care
Thank you for the information. We have referred your complaint to Sanlam Life.
RegardsSanlam Client Care
Sanlam's replyOfficial
08 Nov 2024, 09:09This is to confirm that you have been contacted.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply08 Nov 2024, 09:09
Official
This is to confirm that you have been contacted.
RegardsSanlam Client Care
RegardsSanlam Client Care