payment taking too long

On the 7th of March i did a withdrawal on my retirement annuity and i haven't received any feedback from Sanlam, I tried to contact them with no luck. I'm so frustrated because i was told that the money will be deposited within a period of two weeks but the two weeks has lapsed already, and i need to pay for my child's school fees. how will i trust sanlam in future if they are failing to do a payment and they are failing to keep their promises, i am so disappointed and very angry with the service.