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Fundile M

1 reviews | Active since Jan 2018

01 Mar 2024, 13:19

Payment refusal

Good day, I've just recently joined Sanlam on the 1st week of 6 - 8 February covering myself and immediate family with extended family members. Suddenly my cousin child was shot on the 12th February day light, while he's friends also were shot on the 11th February night as we gathered the information of the cause of his death.

When the Fxnd investigator search and intorogate us about our relationship how we related and how many policies, who is who.

What I don't understand is this ****** happend in 2 places in Uitenhage unexpectedly and we still feel the pain of a loss and everyone who claimed was called to gather information.

My cousin asked Elizabeth from Fxnd why ask all the questions after death and burial but before death you did the same but when it comes to payment you refusing to pay out.

I don't think I can even refer a family/ friends to Sanlam as I submitted all the documents needed. I'm very disappointed with the service and no communication is done via sms/ email

0
Replies (11)
Sanlam
Sanlam's reply01 Mar 2024, 13:25
Official
 Good day Fundile  
 
 We are sorry to hear of your poor client service experience. This is to confirm that feedback was provided to you by Sanlam SKY.

Regards
Sanlam Client Care
FM
Fundile M's update07 Mar 2024, 09:40
Reviewer Update
What was the feedback?
I didn't receive anything in writing, all I received was lots of messages stating we will get back to you within 8 hours and other sms stating 5 days will let you know.

My 5th day is only tomorrow then I can expect any communication after that


Regards

Fundile Mapongwana
Sanlam
Sanlam's reply07 Mar 2024, 10:11
Official
Good morning Fundile

We have sent you a Private reply.

Regards
Sanlam Client Care
FM
Fundile M's update07 Mar 2024, 15:49
Reviewer Update
Can you kindly forward what you reply with on this email address as I can access it immediately
I will respond to your private message you sent me.

***
Sanlam
Sanlam's reply07 Mar 2024, 15:58
Official
We have relayed your message to Sanlam SKY.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Mar 2024, 09:25
Official
Good morning Fundile

We have received feedback that the email has now been sent to the email address provided.

Regards
Sanlam Client Care
FM
Fundile M's update08 Mar 2024, 09:26
Reviewer Update
Hello client care department

When you read a complaint about your poor services rendered to clients.

A client has its details on this Hellopeter portal that can be use either call on the number or reply privately to personal email provided here.

It is very annoying to do up and down with Sanlam, I will escalate and I'm not happy with service delivery.
Sanlam
Sanlam's reply08 Mar 2024, 09:37
Official
Hello Fundile

Thank you for the feedback you have provided.  

We appreciate all feedback, as it allows us to improve the service we provide to our clients.

Regards
Sanlam Client Care
FM
Fundile M's update08 Mar 2024, 09:40
Reviewer Update
I'm gonna be dealing directly with Corlene now from Sanlam that sent me email and it shouldn't have been this up and down chats from the beginning.

Thanks
Sanlam
Sanlam's reply08 Mar 2024, 09:42
Official
Thank you, Fundile.

Regards
Sanlam Client Care
FM
Fundile M's update17 Apr 2024, 12:57
Reviewer Update
The time has gone for very long now for the claim to be still pending for payment and I'm still paying for the loan I've made to able to bury my cousin child.
The police officer is still hasn't found the ********s did this as I have followed up with him last month and I so wish this can be over soon.

There's no Inquest/verdict that will take place and if that's the case why is it taking so long for the services to conclude/concluded?

I've spoke to Linda from claims department that she will get back to till today since March month and we towards end of April soon