zN
zizwe N
1 reviews | Active since Sept 2011
23 Nov 2016, 08:48
Payment not refunded
<p>i have cancelled my life cover policy with Sanlam and only received one payment refund instead of two forwarded through stop order by my employer DHET.</p> <p>I have two payslip forwarded to Sanlam for July and August both indicating that two months payment was made after the cancellation.</p> <p>The reason for not paying me back is not clear.</p> <p>Insurance companies are opportunists</p>
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
23 Nov 2016, 09:39Dear zizwengabe
We acknowledge receipt of your complaint and will arrange for further investigation.
Kind Regards
Client Relations
Best regards,
Sanlam's reply23 Nov 2016, 09:39
Official
Dear zizwengabe
We acknowledge receipt of your complaint and will arrange for further investigation.
Kind Regards
Client Relations
Best regards,
zN
zizwe N's updateReviewer Update
24 Nov 2016, 08:09Dear Sanlam
Thanks for quick and attandance to my complain.
Yesterday one of you consulted called me and address my issue with positive feedback.
We all make mistakes and appreciate you acknowledgment.
Be rest assure that Iam still committed to be a member of Sanlam. Keep up the good work
zN
zizwe N's update24 Nov 2016, 08:09
Reviewer Update
Dear Sanlam
Thanks for quick and attandance to my complain.
Yesterday one of you consulted called me and address my issue with positive feedback.
We all make mistakes and appreciate you acknowledgment.
Be rest assure that Iam still committed to be a member of Sanlam. Keep up the good work
Sanlam's replyOfficial
24 Nov 2016, 09:08Dear zizwengwabe
Thank you for the positive feedback and for bringing this to our attention. We also appreciate the fact that we were given the opportunity to rectify the issue and to improve our service .
Kind Regards
Client Relations
Best regards,
Sanlam's reply24 Nov 2016, 09:08
Official
Dear zizwengwabe
Thank you for the positive feedback and for bringing this to our attention. We also appreciate the fact that we were given the opportunity to rectify the issue and to improve our service .
Kind Regards
Client Relations
Best regards,