SJ
Sonja J
1 reviews | Active since Jul 2020
17 Jul 2020, 12:41
Payment holiday declined WHY???
I have a personal Loan with Sanlam. Ive managed to pay my installment since the start on the lockdown.
Im currently on 50% salary and my husband is on a no work no pay agreement with him employer
I have contacted Sanlam and Direct Axis for a payment holiday and was decline.
I've never missed a payment and dont understand why they would decline my request. I have credit life for lost of income to protect me against situations like this
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
17 Jul 2020, 12:48Dear Sonja
We acknowledge receipt of your complaint. Your matter has been escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply17 Jul 2020, 12:48
Official
Dear Sonja
We acknowledge receipt of your complaint. Your matter has been escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
20 Jul 2020, 09:27Dear Sonja
We have been informed that one of our consultants has been in touch with you and that they are busy attending to your matter. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has been in touch with you and that they are busy attending to your matter. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply20 Jul 2020, 09:27
Official
Dear Sonja
We have been informed that one of our consultants has been in touch with you and that they are busy attending to your matter. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has been in touch with you and that they are busy attending to your matter. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
Best regards,