Payment Delay

I have multip**** times been taken from pillar to post by assupol.My uncle has been buried first week of November to date the policy that is fully paid on monthly basis has not paid for the funeral cover money.I have been sent from pillar to post and given numerous references which are not of any satisfactory because my issue of Assupol paying my policy to date has not happened.Unfortunately this route will definitely help me because I am not getting any help from Assupol consultants.Everyday when I call them they getting back to me.Is this the type of service I signed up for with Assupol.