JK
Jaco K
1 reviews | Active since Jul 2016
01 Apr 2021, 15:29
Paying for Sanlam's sluggishness.
I sent a request to Sanlam to cancel a policy on the 9th of March. Sanlam required some additional documents which I submitted on the 18th of March. On the 29th I received an apology about my request taking so long to complete and that 'll receive feedback on or before 29/04/2021.
The apology is not good enough, because an unnecessary monthly deduction took place today the 1st of April.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
01 Apr 2021, 15:53Dear Jaco
We acknowledge your complaint.
We referred it to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
We acknowledge your complaint.
We referred it to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
Sanlam's reply01 Apr 2021, 15:53
Official
Dear Jaco
We acknowledge your complaint.
We referred it to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
We acknowledge your complaint.
We referred it to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
JK
Jaco K's updateReviewer Update
29 Apr 2021, 08:40This matter was resolved satisfactorily by Sanlam.
JK
Jaco K's update29 Apr 2021, 08:40
Reviewer Update
This matter was resolved satisfactorily by Sanlam.
Sanlam's replyOfficial
29 Apr 2021, 09:48Dear Jaco
We are glad to hear that your matter was taken care of and thank you for your post.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of and thank you for your post.
We hope you have a great day further.
Regards,
Sanlam Client Relations
Sanlam's reply29 Apr 2021, 09:48
Official
Dear Jaco
We are glad to hear that your matter was taken care of and thank you for your post.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of and thank you for your post.
We hope you have a great day further.
Regards,
Sanlam Client Relations