Pay Out my Caim @asssupol bad service!!!!

Lost my uncle to cancer 3weeks ago and I put in my Claim to Kaitumeste. I was tols everything was in place amd that the cliam for my uncles funeral would be pain in 48 hours its now 3wweks latee excalated my matter but still no one has reached out or pat me my money after they havw been deducted money for years. I'm frustrated suppliers who barried my uncle are wanting they momey and Assupol still has not paid me 3 weeks later. They are day light ronbers!!!! 😠😠😠😡😡😡😡😡