Pay my child’s money

I have been dealing with this case for the pas 9 months and no one seems to know what is happening my child turned 19last year and has been waiting for his father’s money and it’s been with sanlam trust since his father passed away 16 years ago. I spoke to the people from futuresa and they copied me in the email that they sent to Sanlam and they never responded to them I was told that they waiting for the board to sit in November it’s the end of January with no feedback who is the fool in all of this. I’ve sent numerous emails to *** and was told that there’s only person who can help and she is only coming back on the 10th of January 2024. I was told that she will call me back her name is Donna Noorke and Theresa has already escalated this there are different stories let me not talk about the agent that has a don’t care attitude and lies through his teeth Ruvendan Moodley he told me I can go to the ombudsman there’s nothing he can do