AO
Aaliyah O'Bray
1 reviews | Active since Sept 2017
05 Jan 2022, 10:45
Pay money as fast as you took my money please!!!
I have summited all my documents over 4 months ago and still struggling to get my money from Sanlam. This is really ridiculous. I have spoke to multiple people and even spoken to the manager on duty that promised me a call back to sort out the issue which is nothing to be sorted out they have all my details all they need to do is pay my money. I will never take out anything with this company ever again they a well know company however there employees dont know what the hell they doing honestly. Not sure if its cause the working from home so they actually not working but its really a joke.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
05 Jan 2022, 11:19Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply05 Jan 2022, 11:19
Official
Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's replyOfficial
05 Jan 2022, 11:23Dear Aaliyah
Please provide your ID number in the private field for urgent assistance.
Thank you and kind regards
Client Relations
Please provide your ID number in the private field for urgent assistance.
Thank you and kind regards
Client Relations
Sanlam's reply05 Jan 2022, 11:23
Official
Dear Aaliyah
Please provide your ID number in the private field for urgent assistance.
Thank you and kind regards
Client Relations
Please provide your ID number in the private field for urgent assistance.
Thank you and kind regards
Client Relations
Sanlam's replyOfficial
05 Jan 2022, 11:37Thank you, the matter will be referred to the relevant department for urgent handling
Sanlam's reply05 Jan 2022, 11:37
Official
Thank you, the matter will be referred to the relevant department for urgent handling
AO
Aaliyah O'Bray's updateReviewer Update
05 Jan 2022, 11:38Thank you , I will be looking forward to it
AO
Aaliyah O'Bray's update05 Jan 2022, 11:38
Reviewer Update
Thank you , I will be looking forward to it
Sanlam's replyOfficial
05 Jan 2022, 11:43That's correct, the matter has been referred to the department.
Their office will make contact shortly.
Their office will make contact shortly.
Sanlam's reply05 Jan 2022, 11:43
Official
That's correct, the matter has been referred to the department.
Their office will make contact shortly.
Their office will make contact shortly.
Sanlam's replyOfficial
05 Jan 2022, 14:14Good day
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply05 Jan 2022, 14:14
Official
Good day
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations