SG
Sinazo G

1 reviews | Active since May 2016

04 May 2016, 11:14

PAY BACK THE MONEY !!!

Sanlam double debited me for a funeral policy I had recently taken out. This happened on the 15th April 2016. Till today, 04 May 2016 I still haven't received my refund. I have been sent from pillar to post with no one wanting to take responsibility for the error. I have spent more money trying to resolve the issue telephonically and on e-mail. This is so so pathetic. A brand that big? I want my money Sanlam, and compensation for the inconvenience associated with all of this.

0
Replies (2)
Sanlam
Sanlam's reply04 May 2016, 11:41
Official

Good day

We acknowledge receipt of your complaint and will arrange for further investigation.

Kind Regards

Client Relations

Sanlam
Sanlam's reply06 May 2016, 11:56
Official

Good day

We have been informed that Ms Tshabalala  from our Sanlam Sky department made contact with you. The matter is still being investigated. She will keep you informed.

Kind Regards

Client Relations