ZN
Zanele N

1 reviews | Active since Aug 2017

18 Aug 2017, 09:57

Pay Back My Money

I cancelled my membership with sanlam reality where I received an email from Samantha George that the cancellation was successful in December 2016. To my surprise the debit order still go through every month, I then contacted them I was told they will refund all the premiums and stop a debit order. But still nothing happened any the debit orders are still going through.

Please assist Zanele

0
Replies (2)
Sanlam
Sanlam's reply18 Aug 2017, 10:15
Official

Good day

We acknowledge receipt of your complaint and will arrange for an investigation.

Kind regards,

Client Relations

Sanlam
Sanlam's reply18 Aug 2017, 11:07
Official

Good day

We have been informed that a representative from Reality made contact with you. She confirmed that she requested some information from you and that you will be forwarding it to them to investigate the matter further.

Regards,

Client relations