Pathetical service
Most of the icover clients work from home and they just pick up the phone and keep quite. They answer and their background noise is terrible. I mean this is a funeral cover, image somebody calling in to claim and they experience such horrific service. PATHETIC
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Mar 2022, 12:26Dear Moses
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply02 Mar 2022, 12:26
Official
Dear Moses
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
's updateReviewer Update
02 Mar 2022, 14:30Please do, it's even worse as your other consultant was speaking to a friend while i was on the call with her. she kept blaming the system and weather. Recalling them back to the office would solve the problem.
's update02 Mar 2022, 14:30
Reviewer Update
Please do, it's even worse as your other consultant was speaking to a friend while i was on the call with her. she kept blaming the system and weather. Recalling them back to the office would solve the problem.
Sanlam's replyOfficial
02 Mar 2022, 15:23Good day Moses
Your comments are noted and we have informed the team of it as well.
Regards
Sanlam Client Relations
Your comments are noted and we have informed the team of it as well.
Regards
Sanlam Client Relations
Sanlam's reply02 Mar 2022, 15:23
Official
Good day Moses
Your comments are noted and we have informed the team of it as well.
Regards
Sanlam Client Relations
Your comments are noted and we have informed the team of it as well.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
03 Mar 2022, 09:04Good day Moses
We tried calling you but there was no answer. Please provide a convenient time for a call back.
Regards
Sanlam Client Relations
We tried calling you but there was no answer. Please provide a convenient time for a call back.
Regards
Sanlam Client Relations
Sanlam's reply03 Mar 2022, 09:04
Official
Good day Moses
We tried calling you but there was no answer. Please provide a convenient time for a call back.
Regards
Sanlam Client Relations
We tried calling you but there was no answer. Please provide a convenient time for a call back.
Regards
Sanlam Client Relations