Pathetic service....staff don't read

I have emailed Sanlam on the 30th of May 2022 asking if I could cancel my retirement annuity and if the funds could be paid out. All I got was a statement on the 03rd of June. Again I asked the same questions only to be sent termination documents on the 08th of June 2022. 8 days later, now when I spoke to your contact centre I was advised that payout will be done on the 05th of July. Not acceptable. I've submitted an escalation but was advised that it will take 72 hours, again, unacceptable. My dad passed away and he would help me pay for fees. I need this money and cannot wait....please resolve asap