NM
Nontozintle M
1 reviews | Active since Dec 2016
05 Nov 2019, 09:32
Pathetic Services
Hi I am very disappointed with the customer services i have recently received from the Sanlam Branch in Port Elizabeth.
How do you make me claim for a person that is not even included and delay the process even further. No body contacts you with feedback, only thing you get its pathetic sms stating we still working on the matter. Its has been two weeks and all you here is they are still working on the matter. Is this how you guys work. I will not recommend any person to use you if you treat people like this. Managers are always in a meeting they cant take your call or you wait for 15 minutes for the call to be taken by the manager
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
05 Nov 2019, 09:54Good day, Nontozintle
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply05 Nov 2019, 09:54
Official
Good day, Nontozintle
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
NM
Nontozintle M's updateReviewer Update
05 Nov 2019, 09:59I really hope so that the agent that you assign to my matter actually know what they are doing and not pushing me back and fourth to attended to the matter. I have spent so much time in calling your contact centre on a daily bases but no positive feedback.
NM
Nontozintle M's update05 Nov 2019, 09:59
Reviewer Update
I really hope so that the agent that you assign to my matter actually know what they are doing and not pushing me back and fourth to attended to the matter. I have spent so much time in calling your contact centre on a daily bases but no positive feedback.
Sanlam's replyOfficial
05 Nov 2019, 10:56Good day, Nontozintle.
We do understand your frustration and we are sorry to hear of your experience with us. We have escalated your matter and one of our consultants will assist you further.
Kind regards,
Client Relations
We do understand your frustration and we are sorry to hear of your experience with us. We have escalated your matter and one of our consultants will assist you further.
Kind regards,
Client Relations
Sanlam's reply05 Nov 2019, 10:56
Official
Good day, Nontozintle.
We do understand your frustration and we are sorry to hear of your experience with us. We have escalated your matter and one of our consultants will assist you further.
Kind regards,
Client Relations
We do understand your frustration and we are sorry to hear of your experience with us. We have escalated your matter and one of our consultants will assist you further.
Kind regards,
Client Relations
Sanlam's replyOfficial
05 Nov 2019, 14:22Good day, Nontozintle
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Sanlam's reply05 Nov 2019, 14:22
Official
Good day, Nontozintle
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
NM
Nontozintle M's updateReviewer Update
05 Nov 2019, 14:26They contacted me on the second number and they were advised that i left that device at home and they need to contact me on the other number. Which they did not.
I even called again the call center and they advised that the matter was attended to.
You see what i mean nobody contacts you from Sanlam at all. you need to call them all the time.
I even called again the call center and they advised that the matter was attended to.
You see what i mean nobody contacts you from Sanlam at all. you need to call them all the time.
NM
Nontozintle M's update05 Nov 2019, 14:26
Reviewer Update
They contacted me on the second number and they were advised that i left that device at home and they need to contact me on the other number. Which they did not.
I even called again the call center and they advised that the matter was attended to.
You see what i mean nobody contacts you from Sanlam at all. you need to call them all the time.
I even called again the call center and they advised that the matter was attended to.
You see what i mean nobody contacts you from Sanlam at all. you need to call them all the time.
NM
Nontozintle M's updateReviewer Update
05 Nov 2019, 14:27Sanlam is quick to say that they have had made contact with me but they did not talk to me.
NM
Nontozintle M's update05 Nov 2019, 14:27
Reviewer Update
Sanlam is quick to say that they have had made contact with me but they did not talk to me.
Sanlam's replyOfficial
05 Nov 2019, 14:52Good day, Nontozintle
We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations
We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations
Sanlam's reply05 Nov 2019, 14:52
Official
Good day, Nontozintle
We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations
We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations