Pathetic Services!!!
<p>I submitted a funeral claim on 7/09/2016. According to Assupol they claim to pay out within 48hrs ? or is is 48days? I called to follow up on the claim on the 10/09/2016 and i was adviced that claim documnets was only received on the 8/09/2016. Really? since when does emailing documents take so long to be received? and guess what i only received an sms notifiying me that claim was received only after i called in to follow up. when you call the call center u get transfered pillar to post as no seems to know what is happening. Please check what is happening with claim ASDIR ********** 42169</p>
Good day,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9565. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9565. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day,
We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day,
We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Best regards,