Pathetic service to the core

Dear Sir/Madam

This is now the 2nd review regarding Sanlam pathetic service I experienced.

This is now exactly 3 months and I am still waiting for my pension fund payment.Owami phoned me on 29 May 2025 and informed me she will take the matter up with the relevant department.The same day she sent me an email. I tried to phone the number on the email, but it is always unavailable. Since then I never received feedback.

Whenever I phoned the customer care department, the consultants assured me that they are giving my matter through as preference.How long is it still going to take yo pay out my hard earned money?