EVdM
Elsje Van der Mescht

1 reviews | Active since Nov 2014

16 Sept 2024, 07:25

PATHETIC SERVICE SANLAM

The date today 19 September 2024 .... Sanlam Corporate was supposed to get back to me last week. I went there this past Friday they promised they would reset my website password so that I can log in and apply for what I needed to apply myself, still waiting for a sms that was supposed to reach me later that Friday latest Saturday .... still waiting for an email that was also supposed to reach me by this weekend. If this is the service that we get from Sanlam when we are alive what will happen to our family once you passed on. ALLAN GRAY is ten times faster received my money already very happy move your stuff to them or for this matter TRY ANY OTHER SERVICE PROVIDER OTHER THAN SANLAM> I EXPECT A CALL TODAY ***

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Replies (2)
Sanlam
Sanlam's reply16 Sept 2024, 07:36
Official
Good day Elsje  
 
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply18 Sept 2024, 08:57
Official
Good morning Elsje

We have received feedback that Sanlam Corporate has sent you an email to confirm that they are busy attending to the matter.

Regards
Sanlam Client Care