MZ
Minette Z
1 reviews | Active since Dec 2015
12 Aug 2021, 10:39
Pathetic Service Sanlam
I have a death claim on a funeral policy. When we got to their office last week Thursday in Boksburg no one to see us and assist. We were told maybe we can try on Tuesday again....So we tried again.....no feedback up to now. send all the docs to the advisor on duty....Danny....and here we are still waiting for feedback and assistance. Logged two calls backs on the website nothing yet. No calls no feedback....I've not even had any communication for years on this policy from them. The ref nr on the debit order on my bank account seems not to be correct as I've already spoken to 3 people today at Sanlam....ee....aa.....no answer....nothing no help...not trying very hard either. Such a big company with such bad service....
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
12 Aug 2021, 11:30Dear Minette
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's reply12 Aug 2021, 11:30
Official
Dear Minette
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
MZ
Minette Z's updateReviewer Update
12 Aug 2021, 14:28And still no contact made from Sanlam side....no feedback....no answer....And Avbob and the church is waiting to be paid....it's now a week we've been trying to communicate with Sanlam.
MZ
Minette Z's update12 Aug 2021, 14:28
Reviewer Update
And still no contact made from Sanlam side....no feedback....no answer....And Avbob and the church is waiting to be paid....it's now a week we've been trying to communicate with Sanlam.
Sanlam's replyOfficial
12 Aug 2021, 15:21Dear Minette
The matter was escalated. We are following up with the responsible team.
Kind regards
Sanlam Client Relations
The matter was escalated. We are following up with the responsible team.
Kind regards
Sanlam Client Relations
Sanlam's reply12 Aug 2021, 15:21
Official
Dear Minette
The matter was escalated. We are following up with the responsible team.
Kind regards
Sanlam Client Relations
The matter was escalated. We are following up with the responsible team.
Kind regards
Sanlam Client Relations
MZ
Minette Z's updateReviewer Update
13 Aug 2021, 08:40Still no contact from Sanlam side. we managed to track down a policy nr ***X6. last policy schedule received from Sanlam date 1 May 2006....Shocking
MZ
Minette Z's update13 Aug 2021, 08:40
Reviewer Update
Still no contact from Sanlam side. we managed to track down a policy nr ***X6. last policy schedule received from Sanlam date 1 May 2006....Shocking
MZ
Minette Z's updateReviewer Update
13 Aug 2021, 16:45Spoke to a manager at the death claims department earlier today....her name is Palesa...she promised to give feedback by cob today....and the sun is setting again on another day....no feedback....
MZ
Minette Z's update13 Aug 2021, 16:45
Reviewer Update
Spoke to a manager at the death claims department earlier today....her name is Palesa...she promised to give feedback by cob today....and the sun is setting again on another day....no feedback....
Sanlam's replyOfficial
16 Aug 2021, 08:54Dear Minette
We are following up with the consultant.
Regards
Sanlam Client Relations
We are following up with the consultant.
Regards
Sanlam Client Relations
Sanlam's reply16 Aug 2021, 08:54
Official
Dear Minette
We are following up with the consultant.
Regards
Sanlam Client Relations
We are following up with the consultant.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
19 Aug 2021, 11:51Good day, Minette
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's reply19 Aug 2021, 11:51
Official
Good day, Minette
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
19 Aug 2021, 12:30Good day, Minette
We have informed the department, they will be in touch with you again via e-mail.
Regards
Sanlam Client Relations
We have informed the department, they will be in touch with you again via e-mail.
Regards
Sanlam Client Relations
Sanlam's reply19 Aug 2021, 12:30
Official
Good day, Minette
We have informed the department, they will be in touch with you again via e-mail.
Regards
Sanlam Client Relations
We have informed the department, they will be in touch with you again via e-mail.
Regards
Sanlam Client Relations