DM
Daniel M
1 reviews | Active since Sept 2018
18 Jan 2025, 12:36
PATHETIC SERVICE ON RETIREMENT POLICY FROM ASSUPOL
I contacted Assupol since I want to cash it on my retirement policy, Ref or ticket no. 668441. A consultant sent me a form to complete. I did that. Later, I was emailed that I completed a wrong for. With this email, there was another form. Which I completed as well. To rub salt into the wound, A Lindiwe Masihasi responds by saying that I completed a wrong form. Then, she sends me a form that is identical to the very second form that I completed. This is pathetic. Clearly, one is dealing with people who are clearly not interested in providing a service to clients. Yet, when this company lures one to take a policy, one would even be followed to the toilet, which would be accompanied by countless calls from them Right now, dololo
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Replies (13)0
Replies (13)
Sanlam's replyOfficial
20 Jan 2025, 06:18Good day Daniel, we have received your review. Our apology for any inconvenience caused. We will look into this and provide feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply20 Jan 2025, 06:18
Official
Good day Daniel, we have received your review. Our apology for any inconvenience caused. We will look into this and provide feedback to your direct e-mail address. Regards, Assupol Complaints Manager
DM
Daniel M's updateReviewer Update
20 Jan 2025, 10:45I received a zero-hearted response.
1. My complaint is labeled as a Two-pot claim. How so....I indicated clearly that I'm cashing in on the entire policy (surrender).
2. The response says it will be resolved in 20 business days. Which mean that by the time the month ends, one would still be expected to pay premiums. This is more pathetic that when I first complained. I'm not even sure that Assupol made an effort to understand the nature of my complaint. This is hopeless
1. My complaint is labeled as a Two-pot claim. How so....I indicated clearly that I'm cashing in on the entire policy (surrender).
2. The response says it will be resolved in 20 business days. Which mean that by the time the month ends, one would still be expected to pay premiums. This is more pathetic that when I first complained. I'm not even sure that Assupol made an effort to understand the nature of my complaint. This is hopeless
DM
Daniel M's update20 Jan 2025, 10:45
Reviewer Update
I received a zero-hearted response.
1. My complaint is labeled as a Two-pot claim. How so....I indicated clearly that I'm cashing in on the entire policy (surrender).
2. The response says it will be resolved in 20 business days. Which mean that by the time the month ends, one would still be expected to pay premiums. This is more pathetic that when I first complained. I'm not even sure that Assupol made an effort to understand the nature of my complaint. This is hopeless
1. My complaint is labeled as a Two-pot claim. How so....I indicated clearly that I'm cashing in on the entire policy (surrender).
2. The response says it will be resolved in 20 business days. Which mean that by the time the month ends, one would still be expected to pay premiums. This is more pathetic that when I first complained. I'm not even sure that Assupol made an effort to understand the nature of my complaint. This is hopeless
DM
Daniel M's updateReviewer Update
20 Jan 2025, 11:14Now, I receive an email with the contents below. I can not believe that these people don't even know my age:
Good day
Good day
Please be advised you do not qualify for early retirement , as you are not 55 years old, however you have the option to withdraw from the two Pot
Thank you
Proudly serving,
Bronte Williams
Clerk: Complaints
Clerk: Complaints
DM
Daniel M's update20 Jan 2025, 11:14
Reviewer Update
Now, I receive an email with the contents below. I can not believe that these people don't even know my age:
Good day
Good day
Please be advised you do not qualify for early retirement , as you are not 55 years old, however you have the option to withdraw from the two Pot
Thank you
Proudly serving,
Bronte Williams
Clerk: Complaints
Clerk: Complaints
Sanlam's replyOfficial
20 Jan 2025, 11:14We take note of your response. The classification of the complaint claim type is for internal use only. Also note that our complaint resolution maximum timeline for resolution is 20 business days. We are urgently assessing your complaint and it will be resolved as quickly as possible.
Sanlam's reply20 Jan 2025, 11:14
Official
We take note of your response. The classification of the complaint claim type is for internal use only. Also note that our complaint resolution maximum timeline for resolution is 20 business days. We are urgently assessing your complaint and it will be resolved as quickly as possible.
DM
Daniel M's updateReviewer Update
20 Jan 2025, 11:19I stated that you never even bothered to understand my the nature of my complaint. How on earth does a person pay for a policy and at the end they are told that they don't qualify. And a wrong age is mention. It is now almost a week of trying to register a claim. I'm being taken from pillar to post. This is nonsense
DM
Daniel M's update20 Jan 2025, 11:19
Reviewer Update
I stated that you never even bothered to understand my the nature of my complaint. How on earth does a person pay for a policy and at the end they are told that they don't qualify. And a wrong age is mention. It is now almost a week of trying to register a claim. I'm being taken from pillar to post. This is nonsense
Sanlam's replyOfficial
20 Jan 2025, 11:38Our sincerest apology for any confusion caused. The matter is with our claims management team to urgently assist in having this matter resolved. Please refer to our direct communication sent to you under complaint reference number Complaint #668928 C***.
Sanlam's reply20 Jan 2025, 11:38
Official
Our sincerest apology for any confusion caused. The matter is with our claims management team to urgently assist in having this matter resolved. Please refer to our direct communication sent to you under complaint reference number Complaint #668928 C***.
DM
Daniel M's updateReviewer Update
20 Jan 2025, 14:25Did you have to publish my details like that
DM
Daniel M's update20 Jan 2025, 14:25
Reviewer Update
Did you have to publish my details like that
DM
Daniel M's updateReviewer Update
20 Jan 2025, 14:26Remove my name from your post
DM
Daniel M's update20 Jan 2025, 14:26
Reviewer Update
Remove my name from your post
Sanlam's replyOfficial
20 Jan 2025, 14:46Noted
Sanlam's reply20 Jan 2025, 14:46
Official
Noted
DM
Daniel M's updateReviewer Update
22 Jan 2025, 09:10After all the nightmares, I received the email below (Two days ago). Yesterday, I rep**** and asked whether it was a mistake. To this moment, I received no response in spite of being told, as per email below, that the claim would be paid tomorrow, meaning yesterday. It is important for people to know the challenges that they'd be faced with when they reach a point of having to claim from policies. I never thought I'd live to see Assupol becoming this pathetic. All that one gets are empty-hearted apologies.
Here is the email of two days ago:
This Bronte Williams is the one who told me that I'm not 55 and therefore don't qualify, yet my ID no. and date of birth are with the company.
Good day
Here is the email of two days ago:
This Bronte Williams is the one who told me that I'm not 55 and therefore don't qualify, yet my ID no. and date of birth are with the company.
Good day
I provide you with feedback on the status of the claim,
Please be advised that the claim will be paid tomorrow,
We apologize for any inconvenience caused to you in this matter.
Thank you
Proudly serving,
Bronte Williams
Clerk: Complaints
Clerk: Complaints
DM
Daniel M's update22 Jan 2025, 09:10
Reviewer Update
After all the nightmares, I received the email below (Two days ago). Yesterday, I rep**** and asked whether it was a mistake. To this moment, I received no response in spite of being told, as per email below, that the claim would be paid tomorrow, meaning yesterday. It is important for people to know the challenges that they'd be faced with when they reach a point of having to claim from policies. I never thought I'd live to see Assupol becoming this pathetic. All that one gets are empty-hearted apologies.
Here is the email of two days ago:
This Bronte Williams is the one who told me that I'm not 55 and therefore don't qualify, yet my ID no. and date of birth are with the company.
Good day
Here is the email of two days ago:
This Bronte Williams is the one who told me that I'm not 55 and therefore don't qualify, yet my ID no. and date of birth are with the company.
Good day
I provide you with feedback on the status of the claim,
Please be advised that the claim will be paid tomorrow,
We apologize for any inconvenience caused to you in this matter.
Thank you
Proudly serving,
Bronte Williams
Clerk: Complaints
Clerk: Complaints
Sanlam's replyOfficial
22 Jan 2025, 09:55Good day Daniel, our sincerest apology again for the frustration caused. I will send you a direct e-mail to explain the technicalities behind this complaint in more detail. Regards, Assupol Complaints Manager
Sanlam's reply22 Jan 2025, 09:55
Official
Good day Daniel, our sincerest apology again for the frustration caused. I will send you a direct e-mail to explain the technicalities behind this complaint in more detail. Regards, Assupol Complaints Manager
DM
Daniel M's updateReviewer Update
22 Jan 2025, 10:06The strange thing is that I emailed you guys directly yesterday. You respond quicker on Hello Peter. Are you Hello Peter or Assupol....does PR matter more that service delivery....
DM
Daniel M's update22 Jan 2025, 10:06
Reviewer Update
The strange thing is that I emailed you guys directly yesterday. You respond quicker on Hello Peter. Are you Hello Peter or Assupol....does PR matter more that service delivery....
Sanlam's replyOfficial
22 Jan 2025, 10:08Reviews logged on Hello Peter are dealt with directly by Assupol and not by Hello Peter. Regards
Sanlam's reply22 Jan 2025, 10:08
Official
Reviews logged on Hello Peter are dealt with directly by Assupol and not by Hello Peter. Regards