Pathetic service on icover department

The icover department. I missed my debit date for June so I quickly sent them an email to process the debit order again. They reply that I must now pay double the amount, I then asked why is it double since I missed 1 payment. They reply it’s for two months, I ask again, why am I paying for two months now and what’s going to happen on the initial debit date for the 2nd month I’m paying for now but no one seems to have an answer for that. I’ve sent numerous emails asking the same thing but none have been rep****. My policy is frozen now because of a simple question you’re failing to answer clearly. Poor service.