lD
londiwe D

1 reviews | Active since Nov 2013

09 Jun 2016, 11:20

pathetic service of my life

<p>i am so much dissapointed at sanlam sky to even think me and my family trusted them all along we claimed retirement annuity death fro police number HS***2 AND SL***3</p> <p> i call the more often to the level that i think the amount claimed is equally to teh very same i spent on calling them worse of all today my old grandmother had to go syaright to sanlam vryheid they told her some documents aremissing</p> <p>how possibel is taht ?when i called yesteday and everything was sent to the board of trusteess??</p> <p>VERY WRONG METHOD OF DEAING WITH CUSTOMERS,VERY PATHETIC AND WORSE U GET RUDE OPERATORS</p>

0
Replies (4)
Sanlam
Sanlam's reply09 Jun 2016, 12:06
Official

Dear londiwe400

We acknowledge receipt of your complaint and can understand your frustrations. We will refer this matter to Sanlam Sky for urgent investigation. We apologise for the inconvenience caused.

Kind Regards

Client Relations

Sanlam
Sanlam's reply10 Jun 2016, 07:09
Official

Hi

We have been informed that Tshabalala from our Sanlam Sky Department made contact with you. She confirmed that you will be submitting the required documentation as requested. The documentation will be sent for further assessment.

Kind Regards

Client Relations

lD
londiwe D's update15 Jun 2016, 09:15
Reviewer Update

the very same Miss Tshabalala who has never got back to me after i have sent her a mail with the document she required as promised,you people should tell us if youy dont wanna do your jobs?u suppose to take full responsibility until the end complains dont bother yall anymore tahts ehy you dont care do follow up,take responsibility,go for customer services course ,do something

Sanlam
Sanlam's reply15 Jun 2016, 09:43
Official

Hi londiwe400

We acknowledge receipt of it and will request Miss Tshabalala to make contact with you.

Regards

Client Relations