Pathetic service levels
I’m lost for words to describe the terrible experience I have had with Sanlam. Been trying to withdraw my pension fund from October 2024 till date I haven’t received my payment. The response I get is that they are busy with 2 pots system ? How pathetic for such a big company to not have sufficient employees to process requests in a timely manner!!!! No responses via email, WhatsApp, and landline no one answers!!! I have never ever experienced such poor service levels !!! At this stage I honestly feel like I’m being ****med ??! Where is my payment ??!!
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Replies (2)
Sanlam's replyOfficial
15 Jan 2025, 11:20Good day Leo
We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team again to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team again to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply15 Jan 2025, 11:20
Official
Good day Leo
We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team again to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team again to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
27 Jan 2025, 09:54Good morning Leo
We have received feedback that you have been contacted and that the matter is being attended to.
You are welcome to respond to Sanlam Corporate's email for further assistance.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is being attended to.
You are welcome to respond to Sanlam Corporate's email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply27 Jan 2025, 09:54
Official
Good morning Leo
We have received feedback that you have been contacted and that the matter is being attended to.
You are welcome to respond to Sanlam Corporate's email for further assistance.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is being attended to.
You are welcome to respond to Sanlam Corporate's email for further assistance.
Regards
Sanlam Client Care