Pathetic service from Sanlam reality

Khanya Nene ********** AttachmentsMay 17 to info, Nokukhanya Good day

I need a resolution to my query as your call centre was not able to give me a final resolution

From inception of me activating this benefit my debit order has been the 1st of each month, please refer to the March 2018 payment that went off on the 1st of March. but in April you debited me on the 16th of April (refer to attached statement) this resulted in the debit order returning unpaid and I was subsequently changed R60.53 for an unpaid item by my bank, my frustration reached its peak when in May the very same thing happened resulting in another fee of R60.53 being charged by my bank, when I spoke to Linda in your call centre she advised that the debit order date had been changed to the 15th but there was no record of me phoning and requesting for this change of debit order date, I do not think is ethical to go into my account on a date that was not agreed on by me and take money!!!

With that being said I believe it is not fair for me to play fro your gross negligence! I believe you are liable to for the 2 amounts of R60.53 charged by my bank as if you had debited on the date I had agreed on then you would have received my monthly fee!!!

I expect to be called back and advised on the way forward. My cell phone number is ********** 259.