Pathetic Service From Sanlam LBF

I sent the complaint below on the 10th of April and was told the relevant department would contact me. This is still not resolved and no one contacted me.

I've been frustrated by Sanlam Legacy Beneficiary Fund since 2017. Everytime I make a Special Payment Claim, I receive no response from the LBF email adddress, even when escalating to SCClientcare, they never respond. They are always experiencing high call volumes and never answer on the contact number one can call which is **********. How else does one receive assistance from Sanlam LBF if none of the communication platforms are attended? I'll never recommend any Sanlam products to anyone, the service has been nothing but horrible from the beginning.