Pathetic service from Sanlam Insurance

I have been trying to cash a policy of mine, for almost 6 months now. You literally can't speak to anyone. Every email comes back instantaneously with a name. But that person never gets back or gives a telephone number. Instead you get mail about how they've been trying to contact you, which is a lie.

Service in SA across the board is shocking. I didn't think Sanlam were this bad. Shockingly bad!!!