PATHETIC SERVICE FROM SANLAM EMPLOYEE

I have been with this company for over 15 years. We have many policies with them. Called the call center to query who's my consultant as they removed the existing one without me knowing. I was answered by a lady whom after advising her that I needed a review of my current profile and that I have intentions of moving my other covers from another company to Sanlam. I requested that I needed to see a constant for this. She had clearly not paid attention to what I said and asked me if I need to speak to a consultant about my request. So again, I said to her that there are other policy documents that needs to be reviewed amongst other things that needs to be discussed, and I insist on a face to face approach.. I could pick up in her voice that she was becoming irritated. She then said that I should have told her upfront what I needed, which I did. I was totally levid and told her that she is disrespectful if this is the case, then I am doing business with the wrong company. She said I have the right to move elsewhere. HIghly frustrated and disappointing that Sanlam employs people of this calibre where they don't have the interest of the company at heart and to do their job with diligence, passion and respect to the clients that sustains their business.