Pathetic service from Sanlam

Been trying to get hold of Sanlam for two pot system since last week Monday Would have thought that Sanlam would have anticipated an influx of calls , not just an influx but a Tsunami and would have taken the necessary steps to handle all incoming calls. Maybe have more people on call center etc. Alan Gray assisted within the first day. Tax returns for my colleague has already been received and she is awaiting payout. Why must we wait so long for Sanlam makes you wonder why you even chose to go with insuring with them at all. There is so many people trying to access their website that you cant even get an email to confirm change of email or details.