Pathetic service from Sanlam

All my policies and life covers are at Sanlam. I've been a loyal customer for years without claiming. I only have policies for people who are my immediate family. Am the bread winner and my mothers help My cousin who stayed with my mom for over 3 years past away few weeks ago. When his grandparents died who was responsible for him he went around and stayed with some family until he was sick and no one wanted him, so my mother took him in. We cared for him as our own and took him as a brother. Before he stayed at my mom, some people got a hold of his ID and also took out policies. When he passed away my mother was generous enough give the papers to these people. I also had a policy at Sanlam for him.

Very ironic, Sanlam paid out all of these people but not me. I was responsible for all the expenses before the funeral. I made loans for petrol money to assist my mom, like I said am her bread winner. They kept on calling my mom to confirm if I was her daughter and my mom kept on saying that I am, my mom told them that I am responsible for her and helped her with most of the stuff. Another funny part is, someone who came after the funeral and told my mom she had a policy, claimed and they paid her out.

I had the worst experience with Sanlam and still paying back loans. What was the use of taking out a funeral cover if one can't use the money for the funeral??? They called me once and when I said how unhappy I was for not receiving my money. The agent drop the phone in my ear.