cN
cathy N
1 reviews | Active since Nov 2009
23 Feb 2026, 08:16
pathetic service from SANLAM
Poor feedback regarding a refund for incorrect debit order. Waiting 3 weeks with no assistance...just one bull**** story after another. Requested a call from higher management and nothing yet. Seems like once you sign up with them you are left hanging. My monthly debit order is R9500 ...wonder what to expect when an actual claim is put through. Disgusted by the whole service
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
23 Feb 2026, 08:29Good morning, Cathy
We are sorry to learn of your poor service experience.
Please send us a private reply with the plan number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with the plan number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply23 Feb 2026, 08:29
Official
Good morning, Cathy
We are sorry to learn of your poor service experience.
Please send us a private reply with the plan number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with the plan number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
cN
cathy N's updateReviewer Update
23 Feb 2026, 10:57I have been contacted by Mr Martin Carstens, very patient and helpful person who resolved my complaint over a 43 minute call.
cN
cathy N's update23 Feb 2026, 10:57
Reviewer Update
I have been contacted by Mr Martin Carstens, very patient and helpful person who resolved my complaint over a 43 minute call.
Sanlam's replyOfficial
23 Feb 2026, 11:11Hello Cathy
We are happy to hear that your complaint has been resolved.
Thank you for taking the time to provide us with this feedback.
It is really appreciated.
Regards
Sanlam Client Care
We are happy to hear that your complaint has been resolved.
Thank you for taking the time to provide us with this feedback.
It is really appreciated.
Regards
Sanlam Client Care
Sanlam's reply23 Feb 2026, 11:11
Official
Hello Cathy
We are happy to hear that your complaint has been resolved.
Thank you for taking the time to provide us with this feedback.
It is really appreciated.
Regards
Sanlam Client Care
We are happy to hear that your complaint has been resolved.
Thank you for taking the time to provide us with this feedback.
It is really appreciated.
Regards
Sanlam Client Care