Pathetic service from Sanlam

<p>My wife submitted a claim to Sanlam three weeks ago.All the documentation was submitted with the claim.My wife called again a week later to find out if everything was in order.She was told to email the documents again,which was done. A week later another call was made and it was requested that the documents be emailed again. It is almost a month now since the claim was submitted and still no word from Sanlam. It is very,very disappointing from them, since they are very quick to debit your account. Now that they must pay they are dragging their feet and sending her from pillar to post. She spoke to four consultants that each gave a different story. This is really pathetic service. </p>