Pathetic Service from Assupol life

Pathetic Service from Assupol Life

I have lodged a claim with Assupol life on the 14 October 2021 and still have not been assisted or reverted back to. Policy holder passed on the 4th May 2021 and the policy was up to date with it's premiums however, when we supposed to be getting assistance from them they DO NOT. I have called them numerus times and sent a number of emails doing follow ups and nothing or no one would attend to my matter. I have sent an email to their complains department and still feel like it's a complete waste of time. A consent form was sent through to me via email to fill in and give authority to a company called XTND to retrieve more information in relation to the deceased, I signed and sent it back to Assupol life giving them an authority to get the required documents form both the employer and the family doctor. Ever since from then, nothing or one has attended to us. I've sent emails to the following people from their call center environment: Potlako Nyawane, Samuel Matloa, Megan Stanton, Jane Mashabela and no feedback has been provided to date. I'm irritated and ready to go to Assupol life offices in Midrand until this matter is sorted out. From here I'm willing to take this matter to the ombudsman as well as social media platforms (facebook and twitter). Please see this and assist.