Pathetic Service from a BIG company like Sanlam!

My husband (Pieter Nortje Zietsman) submitted his withdrawal application on 17 September 2024. A response was received stating that the payment will be made on the 11 October 2024. On the 4th of October 2024 he received a message saying the payment will be processed soon. Around the 11th of October he enquired and the automated response was payment will be processed on the 12th November 2024. He is trying to follow up again but the automated responses is unclear and there is no date. He tried phoning yesterday twice to speak to someone with no success. A total of 30 minutes was wasted and he gave up. This is pathetic and ridiculous that a big company like Sanlam cannot assist their clients. Can someone kindly contact us immediately.