Pathetic Service for funeral policy

When you think of a funeral policy claim one would think easy seen that it is with Sanlam Wealth. Instead, it was the complete opposite. Upon visiting the financial advisor after the death of my mom, we were advised there was no beneficiary on the policy, when asked why was this not a priority for you as the consultant to tell the client it is important to have one, moved on passed it because cash would be paid into the estate becasue no beneficiary. went through all the steps to get a letter of authority to get funds paid out, took a month to get that. Sent all documents to the claims advisor Friday 03/03/2023, when I tried to call Wednesday 08/03 no answer, called his PA, no answer. when we eventually got through to them we were told the PA will follow up on the claim 09/03, why not follow up when the client called. she was going to do so and then call back in 5 min(10/03 we still waiting for that call back) long story short we spoke to a different person and all documents was sent to her again and she submitted it to claims 08/03. today 10/03 I asked the lady for an update and she advised that the actual financial advisor has now sent this claim to a manager to assist, why now only, after we have been dealing with someone that is a PA to 3 people and yet respond so much faster than you or your PA. and to top it off this guy said claim payout takes 48hours. This has definitely been the longest 48 hours ever