Pathetic Service for access to own monies

Item: Sanlam
Rating: 1
Author: Kevin R

Sanlam is non responsive to customers, their turn around times on queries is ridiculous and a pathetic automated response time that takes forever for them to get back to You. Their holding time for assistance for telephone is even worse and at the end of the day your query is still not resolved, *********** staff and a pure lack of urgency

Helpful (0)

Replies (4)

Sanlam's replyOfficial

21 Oct 2024, 11:22

Good day Kevin

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's reply21 Oct 2024, 11:22

Official

Good day Kevin

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's replyOfficial

21 Oct 2024, 13:23

Thank you for the information. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply21 Oct 2024, 13:23

Official

Thank you for the information. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Kevin R's updateReviewer Update

21 Oct 2024, 13:35

Good luck, never a response from Sanlam Life … two months later - I will await an update from the arbitrator or the FAIS ombudsman….

Kevin R's update21 Oct 2024, 13:35

Reviewer Update

Good luck, never a response from Sanlam Life … two months later - I will await an update from the arbitrator or the FAIS ombudsman….

Sanlam's replyOfficial

21 Oct 2024, 15:33

This is to confirm that you were contacted and feedback was provided.

Regards

Sanlam Client Care

Sanlam's reply21 Oct 2024, 15:33

Official

This is to confirm that you were contacted and feedback was provided.

Regards

Sanlam Client Care