1 reviews | Active since Nov 2011
Pathetic service!
I found Sanlam and send an email with the correct plan number on Monday 2nd November 2020. Sanlam have not captured the information correct on SARS for my tax free investment and I cannot change it. When I received a return e-mail the plan number was not indicated on the query. It says "not indicated". I have send 4 e-mails since then with the plan number. Which was ignored. The person that I spoke to should be reprimanded because I gave her the number over the phone! Sanlam said the query will be resolved before today the 5th November 2020. Now an e-mail says this:
"Good day
In previous correspondence we stated that we would respond to the following matter by a certain date:
Service Request Number(s) Plan Number(s) Client Name(s) *** Not indicated Lisl Booysen *** Lisl Booysen
However, owing to obtaining additional information that we needed in order to proceed with the request, we can no longer meet this deadline.
We are attending to it, and the estimated date for completion is now 2020-11-09.
Use the above-mentioned reference number for any enquiries regarding this matter.
We assure you of our best service at all times.
Regards SPF: Shared Services: Client Care Centre"
Wake up Sanlam and correct this TODAY. I want to finalize my tax today! Everything is done, I am only waiting for Sanlam!
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations