Pathetic service delivery from Sanlam

Sanlam does not know the meaning of customer care or service App**** for a withdrawal from 2 pot on the 8th of September. Was advised online it will be completed by 10th Oct. When I contacted them via email, date moved to 11 Nov. It is THE most frustrating experience trying to speak to a human via their call centre contact number. A stupid automated recording asks questions and uses up massive amount of my airtime and still doesn't go through a consultant. The email response gives the most pathetic excuses and reasons ever as to why MY money has not been paid out yet. My broker waited 45 mins on a call only to get told they Wil not give her any info. Disgusting and pathetic service from Sanlam It must be also noted that I app**** from old mutual as well 10 days after Sanlam application and old mutual paid out within 7 working days.