Pathetic Service at Sanalm

<p>I had 2 tax free investments at Sanlam, sent an email on 25/04/2017 to cancel both investments and no feedback was received. Sent follow up email on 02/05/2017 and still no feedback was received. I had to call in in order to figure out what was going on. I called the call centre on 06/05/2017 and was given forms to complete in order for the process to begin.</p> <p> </p> <p>I sent the forms on the very same day and was advised by the call centre agent that it would take 9 working days for the payout. I waited for 9 days and nothing was paid into the account and i had to call the call centre again and was advised that the delay was caused by the fact that i had never sent any signed documents to them and the documents have been referred to a specialist to verify. Nobody communicated anything to me and i waited like an idiot for dang 9 days hoping to receive my funds. The call centre lady who told me about the specialist story was very rude and didnt allow me to say how feel about their pathetic service. The call cut and I had to call in again and was advised that they are still working on the case and they will provide feedback before close of business on 19/05/2017, no email was received, only received the email on 22/05/2017. My Funds were only received on 25/05/2017.</p> <p> </p> <p>After a very long journey on getting my small money, Sanlam still went on to debit my account on the very same day. I called the call centre on 29/05/2017 and was advised that the funds are on the suspense account and a refund will be processed. </p> <p> </p> <p>To date i have not received any communication from Sanlam, i need my refund to be processed immediatetely. The reason i cancelled the investment policies in the first was beacuse of your pathetic service. In April, they double debited my account with my consent.</p> <p> </p> <p>I wouldn't advise anyone to do business with these bunch of clowns.</p> <p> </p> <p>PROCESS MY REFUND URGENTLY</p>