Pathetic Service and staff

Item: Sanlam
Rating: 1
Author: Sandesh S

Sanlam is one of the most useless service providers! According to their over the phone staff, they are not a bank and doing us a favour! A pathetic organisation and their staff shows that!!!! They further seem to have appalling protocols. For a financial services provider, these okes must be the worst!!!

Helpful (0)

Replies (3)

Sanlam's replyOfficial

23 Mar 2020, 10:12

Dear Sandesh

We are sorry to hear of your experience. We have referred your matter to the relevant department for further assistance.

Kind regards,
Client Relations

Sanlam's reply23 Mar 2020, 10:12

Official

Dear Sandesh

We are sorry to hear of your experience. We have referred your matter to the relevant department for further assistance.

Kind regards,
Client Relations

Sandesh S's updateReviewer Update

23 Mar 2020, 12:07

Please dont waste your time escalating this matter, you guys dont care. I am closing me accounts today and moving to a better service provider.

Kind Regards
A cusomer/client

Sandesh S's update23 Mar 2020, 12:07

Reviewer Update

Please dont waste your time escalating this matter, you guys dont care. I am closing me accounts today and moving to a better service provider.

Kind Regards
A cusomer/client

Sanlam's replyOfficial

23 Mar 2020, 13:29

Dear Sandesh

We always strive to deliver excellent service, and we are sorry to hear that we have missed the mark. Please accept our apologies for the level of service you have received.

Regards,
Client Relations

Sanlam's reply23 Mar 2020, 13:29

Official