Pathetic service and *********** staff

Pathetic service from Sanlam from the 10th of July been trying to get them to correct my tax directive, been calling they at 1st told me that I need to manually updated it on efiling, they even sent me an instruction manual tried doing it the system said it was a duplicate, I then went to sars where they advised me that the directive needs to be corrected by the fund administrator. According to Sars the directive number on the IRP5 does not correspond to the directive number they have and on the directive number sars has does not have a lamp sum amount declared.

I called sanlam numerous times and was told to send an email, I have been doing that and nobody assist me, I asked to speak to a manager my details were taken and I have never received a call from any manager.

On the 13th I phoned and held on the line until I could speak to a team leader by the name of Ellon Govender who assured me that he will sort out my issue, Ellon than had one of his so called senior agents by the name of Marcel Moodley who advised me that he will sort out the issue, Marcel and Ellon has since disappeared and I still have not received any assistance this is urgent.

To show the incompetence of the staff at Sanlam I've been receiving emails requesting that I send them an email with the IRP5 and ITR12, where the hell am I supposed to get the IRP5 when sanlam needs to provide me with the IRP5.

I WANT THIS MATTER RESOLVED IMMEDIATELY!!!!!!!