Pathetic service and *********** consultants

I have a life cover from sanlam for 3 years and it’s been bad service the only thing they don’t forget is to debit, I wanted to add some other benefits on my life cover never won as the consultant that called asked me is it sanlam or sanlam indi I said I don’t know ,I did not know the is indi And you have a system infront of you it should tell you which department and she couldn’t help when I ask about changing beneficiaries she said it’s impossible, loaded a complain and was told they will call me weeks went by nothing nothing, finally someone send me a form , I fill the form submit with 3 beneficiaries but now the confirmation comes with 2 beneficiaries .....pathetic service The only time sanlam is so fast is when they getting a sale and debiting your money then they are done with you