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sindi.nkosi sindi.nkosi
1 reviews | Active since May 2017
18 Sept 2020, 20:52
Pathetic service
I have a Sanlam icover funeral plan, premiums were stopped from June for no reason. I thought this has been resolved as I was advised that I needed to change bank details, which I did. Today 2 premiums were supposed to be debited from my Capitec account..... Guess what, the same account that they said had issues was deducted and I had no funds there because I had to move funds from Standard bank to Capitec. I still have to account for charges which could have been ignored. I am so ****ed off as I did advise that I lost my job and all I wanted was to keep my funeral policy which I have had since 2013 without issues. Now this!!!! This is just pathetic!
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Replies (2)
Sanlam's replyOfficial
18 Sept 2020, 20:57Dear Sindile
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply18 Sept 2020, 20:57
Official
Dear Sindile
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
22 Sept 2020, 08:51Good day, Sindile We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply22 Sept 2020, 08:51
Official
Good day, Sindile We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations